Model-Based Design of Online Help Systems
نویسندگان
چکیده
Online help systems are typically used as a last resource in interactive breakdown situations. In this paper, we present a method for building online help based on design models according to a semiotic engineering approach. We show the benefits of having designers explicitly communicate their design vision to users, and we also point at the need to foster a new culture for online help. We show how this proposal opens a direct communication channel from designers to users, and we hope this will contribute to introducing this new culture.
منابع مشابه
کاربرد مدل HELP در تخمین میزان شیرابه تولیدی در دفنگاه زباله مطالعه موردی: محل دفن سمنان
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